Most orders are processed and ready for shipping to you with 2 to 5 days at most. If we have it ready in stock, it will be even quicker however we allow time for quality checks and making sure you are getting your order exactly the way we would want to be getting it. Some of our custom coloured rope may take a little longer especially if you have requested a colour we have made up especially for you. Orders will normally be sent by our standard delivery method using Australia Post, please allow a couple of days for this to happen.
Needing it fast and standard delivery is a bit slow for you? We offer an express delivery option using Express Post (please note this is not available in all areas – please consult Australia Post to find out if your delivery postcode is covered). This does come at an extra cost however its well worth it for those last minute orders. Express delivery is also available to be chosen instead of free delivery if your order qualifies (see below)
If you order over $60, you can have your order delivered for FREE using our standard delivery method! How good is that?
If your order has not arrived within a few business days (public holidays, acts of God and issues outside our control excluded), please contact us and we will do what we can to track it down.
Please note that we cannot send your order until we have 100% confirmation of payment. We will attempt to process your order so that it is ready to go once we have confirmed payment to minimise delays.
Returns & Exchanges
Due to the nature of material used in our products, for health and safety reasons we cannot accept returns or exchanges for any products which have been used, worn or otherwise damaged after receipt except where the product is incorrect, faulty or damaged during delivery. If the product supplied is not as per your order or has been damaged or proven to be faulty (not from general wear and tear or incorrect use), we will happily exchange or refund the product(s) after they have been returned to us. Please contact us within 48 hours if you need to do this and we will make arrangements as soon as possible.
For products incorrectly delivered, please contact us within 48 hours of the delivery being made to advise us so that we can arrange for the order to be corrected or if you should wish to receive a refund, please return the product(s) unused and without damage including where possible the original packaging (we will give you a return address and pay for the postage through Australia Post). Upon receipt of the returned unused products, we will issue a refund via the payment method used at the time of ordering or via bank transfer if it is not possible to do a refund in any other manner.